Shipping policy

Please note all Plant orders are shipped on Mondays, all other orders are shipped from Monday to Wednesday only to avoid shipping delays

 

Delivery times are provided as guidelines only. 

All orders sent via courier are sent with tracking and can be tracked through courier company's website. ItsyLeaf cannot be held accountable for any lost or missing parcels. However we will try our best to help you should you run into difficulties.

By making an order with us, you accept our terms of trade. Please note that is the customer's responsibility to select the appropriate courier fee option. Rural orders incur an additional fee which must be paid or your order will not be shipped; alternatively you can provide us with a non-rural address. If you want to check if your address is rural, please enter your address in this website: https://www.courierpost.co.nz/tools/address-checker/

​If you get a tick next to "rural" then it is a rural address.

Unpaid rural deliveries will not be shipped until the appropriate fee is paid in full. We reserve the right to charge a 5% restocking fee for cancelled orders. We are also happy to ship to your nearest NZ Post office or countdown to help you save courier fees. Check here the NZ Post locator to find the closest post near you: https://www.nzpost.co.nz/tools/postshop-kiwibank-locator

LOST PARCELS

We take the utmost care in ensuring that the your parcel is sent to the post office with the same address on your order. We cannot however be held responsible for:

• incorrect or incomplete addresses supplied with your order
• delays / issues with the carrier
• parcels which are lost or stolen
• parcels which get delivered but go missing (presumably stolen from mailboxes or doorsteps)

 As we are not responsible for lost or stolen package, we cannot typically issue refunds for them. Please check with the carrier if you believe your package has been lost or stolen. 

We do not accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes & natural disasters).

Should your order arrive faulty or damaged, please contact us via e-mail hello@itsyleaf.com within three days of receiving your item, including a photo if the fault is visible. It may be necessary for the item to be returned for assessment. All items must be returned at buyers cost to be eligible for replacement or refunds. 

On the rare occasion an item does not arrive at its destination, refunds cannot be issued unless declared lost by our postal service, of which then a claim will be lodged. Once a claim has been accepted and refund received, then we can then process a refund to you. Please bear with us as these things can take some time! But we will endeavour to speed things up as much as we can. To speed up the process we encourage you to chase up with your local courier company.

Australia

International customers will be responsible for paying any duties or taxes relevant to their country of residence.
Shipping costs start from $40 tracked service, and is charged on an order weight/size basis and the delivery location.

By selecting these service options you are thereby agreeing to the terms of service of this option and any taxes duty or other fees incurred on arrival will be the responsibility of the customer.

International
All purchases made by international customers will be charged additional fees for delivery outside of New Zealand.
Please contact us for a quote before placing your order.
International customers will be responsible for paying any fees, duties or taxes relevant to their country of residence.

Your order will be shipped once full payment has been received. Any specified delivery dates are estimates only.

 On the rare occasion an item does not arrive at its destination, refunds cannot be issued unless declared lost by our postal service, of which then a claim will be lodged. Once a claim has been accepted and refund received, then we can then process a refund to you. Please bear with us as these things can take some time! But we will endeavour to speed things up as much as we can. To speed up the process we encourage you to chase up with your local courier company.

 

 

THANK YOU FOR SUPPORTING US

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the team at itsyLeaf