FAQs + Shipping Questions
What payment options do you offer?
Afterpay and ZIP (for interest free payments over time), as well as Visa, MasterCard and Amex all available.
Where do you get your plants from?
The majority of our plants are propagated by us from our own plants (in our very little 1200 x 2400 greenhouse!) which is why we don’t have large numbers of each variety of plant to sell. We also want to make sure each plant have established roots and show signs of new growth before being ready to go to its new home. Our motto is growing slowly with care, you can't rush mother nature when she's crafting perfection!
What if I have a unicorn plant I've been after but I don't see it on your page?
We'd be more than happy to help you track down the plant of your dreams! Feel free to send us an email and we will endeavour to find it for your through our vast network of planty contacts.
Can I track my order?
Yes! All orders sent in New Zealand & Australia are tracked postage. Once your order has been shipped we will send you a tracking number, and you can access the order status here - www.nzpost.co.nz/tools/tracking
Do you ship internationally?
Yes we do! Unfortunately due to our bio security laws we cannot ship live plants but we’d be happy to help you out with just about anything else. Send us an email to get a customised shipping quote.
Do you offer click & collect?
We are currently an online only store but we do offer pickups for our Auckland customers. We do however hope to have a physical store in the near future so watch this space. I do attend the odd market occasionally too!
Where is ItsyLeaf based?
Itsyleaf is located in Western Springs, Central Auckland, NZ
How are your products packaged?
We have been sending plants and other items through the mail for many years before starting officially starting ItsyLeaf. Rest assured we pack our plants to the best of our abilities! All plants are sent in packaged securely in boxes to help them make the journey in the post.
Almost all packaging we use is from a sustainable point of view, we pack the majority of items with paper based products, any bubble wrap you may see pop up very occasionally in your packaging is repurposed as well. Many of our cartons are made from recycled paper and we use paper tape to seal all cartons too. Please recycle any packaging you get from us responsibly.
Is it ok for me to cancel my order?
Yes you can! As long as your item has not left us we can refund your order, please let me know ASAP if you change your mind. Please note I am charged non refundable fees charged by our payment providers so can only refund your order less their fees. This will typically be 3% and is deducted to cover my costs from our payment providers, I won't get reimbursed for any costs charged by them unfortunately :(
Please refer to our Shipping and Returns page for more in depth information
Please drop us an email for any other burning questions you might have at:
hello@itsyleaf.com
